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FAQ
Answers to common questions Ally customers ask
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52 articles in this collection
Written by
Reed David,
Jim Hopkinson,
Kevin Shively
and 3 others
Is Ally.io affected by Log4j zero-day vulnerability?
Written by
Aarushi Arora
Updated over a week ago
SAML SSO - FAQ
Take a look at the most frequently asked questions and troubleshooting steps while using SAML SSO for your organisation
Written by
Aarushi Arora
Updated over a week ago
Why does my 'Support Center' option not work?
Written by
Aarushi Arora
Updated over a week ago
How to setup OKRs with negative scoring?
Written by
Meena Natarajan
Updated over a week ago
Q: Can I add or edit OKR alignment?
Written by
Reed David
Updated over a week ago
Q: How do I add my photo to Ally?
Written by
Reed David
Updated over a week ago
Using OKRs
When are the time periods for my next planning year created?
Written by
Aarushi Arora
Updated over a week ago
Q: I can't find my OKR/Project
Written by
Aarushi Arora
Updated over a week ago
Why am I not able to add an integration connection to my objective?
Data Integration possibilities for OKR Model configuration where objectives are always aspirational and key results are always measurable
Written by
Aarushi Arora
Updated over a week ago
Q: How do I export my OKRs and projects?
Written by
Aarushi Arora
Updated over a week ago
Objectives vs Key Results vs Projects
Written by
Meena Natarajan
Updated over a week ago
Why is the status of the parent OKR not calculated based on the child KRs' status?
Written by
Meena Natarajan
Updated over a week ago
How to set custom time period for OKRs?
Written by
Meena Natarajan
Updated over a week ago
Why am I unable to add Tasks for certain Projects in Ally?
Written by
Meena Natarajan
Updated over a week ago
How to filter the OKRs by team in the Explorer?
Written by
Meena Natarajan
Updated over a week ago
Why do my OKR icons vary in the alignment search window?
Written by
Aarushi Arora
Updated over a week ago
Can I enter my OKRs in languages other than English?
Written by
Aarushi Arora
Updated over a week ago
Q: Who would be able to edit/delete a check-in?
Written by
Meena Natarajan
Updated over a week ago
How can I share a read-only view of OKRs with my colleagues?
Written by
Aarushi Arora
Updated over a week ago
Q. How do I view only top-level/unaligned objectives in the objective explorer?
Written by
Reed David
Updated over a week ago
Account Management
Why am I unable to update the email address on my profile?
Written by
Meena Natarajan
Updated over a week ago
How can I update my organisation name?
Written by
Aarushi Arora
Updated over a week ago
Q: How do I change the organization owner?
Written by
Reed David
Updated over a week ago
Q: How much does Ally cost?
Written by
Reed David
Updated over a week ago
Q: How do I delete my Account?
Written by
Reed David
Updated over a week ago
Data and Privacy
Q: Are you GDPR compliant?
Written by
Reed David
Updated over a week ago
Q: Will users in other organizations be able to see my team’s OKRs?
Written by
Reed David
Updated over a week ago
Q: What's the current session validity in Ally?
Written by
Meena Natarajan
Updated over a week ago
Q. What happens to my data if I cancel my subscription?
Written by
Reed David
Updated over a week ago
Q: What are Ally's Terms of Service
Written by
Reed David
Updated over a week ago
Miscellaneous
Q&A from "The Future of the Employee Experience" fireside chat
Written by
Kevin Shively
Updated over a week ago
Q: How to connect an epic in JIRA so that it does not show 0% progress?
Written by
Rajat Singh
Updated over a week ago
Q: Why is the Manager change not reflecting in the Performance Review cycle?
Written by
Rajat Singh
Updated over a week ago
Q: How to avoid logging into a previous time period in Ally?
Written by
Rajat Singh
Updated over a week ago
Q: Why is an Org Admin of my organization, not a Dashboard Owner?
Written by
Rajat Singh
Updated over a week ago
Q: Can I add a Due Date for a Task that is later than the end date of the Project?
Written by
Rajat Singh
Updated over a week ago
Q: How to manually order the tasks of a Project?
Written by
Rajat Singh
Updated over a week ago
Q: How to set who receives the Nudge for multiple-owned OKRs?
Written by
Rajat Singh
Updated over a week ago
Notifications for comments
When do I receive notifications for comments?
Written by
Aarushi Arora
Updated over a week ago
Why can't I see certain OKRs in my bulk check-in window?
See why some OKRs assigned to you are missing from your bulk check-in window
Written by
Aarushi Arora
Updated over a week ago
Why is my current time period not updated automatically?
When I enter a new time period, why does Ally still show the previous time period as the current?
Written by
Aarushi Arora
Updated over a week ago
How to integrate % based projects with data sources?
Written by
Meena Natarajan
Updated over a week ago
Where can I find my tasks in Ally?
Written by
Meena Natarajan
Updated over a week ago
How to deactivate users in bulk?
Written by
Meena Natarajan
Updated over a week ago
How to trigger the summary/follower updates emails manually?
Written by
Meena Natarajan
Updated over a week ago
OKR progress marked more than 100% while using Google Sheets integration?
Written by
Meena Natarajan
Updated over a week ago
What does the diagonal line pattern on the KPI dashboard indicate?
Written by
Meena Natarajan
Updated over a week ago
How often is Insights data updated?
Written by
Meena Natarajan
Updated over a week ago
Who can update the Key Updates on review dashboards?
Take a look at the permission levels of key updates within the dashboards
Written by
Aarushi Arora
Updated over a week ago
Q: Does Ally have a mobile app?
Written by
Reed David
Updated over a week ago
Accessing the Ally.io Learning Center
How to log in to the Ally Learning Center at learn.ally.io
Written by
Jim Hopkinson
Updated over a week ago
Q: Which browsers does Ally support?
Written by
Reed David
Updated over a week ago