FAQ

Answers to common questions Ally customers ask

+4

60 articles in this collection
Written by Reed David, Jim Hopkinson, Varun Ramakrishnan and 4 others

Why does my 'Support Center' option not work?

Written by Aarushi Arora
Updated over a week ago

Q: Can I add or edit OKR alignment?

Written by Reed David
Updated over a week ago

Q: How do I add my photo to Ally?

Written by Reed David
Updated over a week ago

Using OKRs

When are the time periods for my next planning year created?

Written by Aarushi Arora
Updated over a week ago

Why am I not able to add an integration connection to my objective?

Data Integration possibilities for OKR Model configuration where objectives are always aspirational and key results are always measurable

Written by Aarushi Arora
Updated over a week ago

Objectives vs Key Results vs Projects

Written by Meena Natarajan
Updated over a week ago

Why is the status of the parent OKR not calculated based on the child KRs' status?

Written by Meena Natarajan
Updated over a week ago

How to set custom time period for OKRs?

Written by Meena Natarajan
Updated over a week ago

Why does the check-in required alerts/reminders include the updated OKRs as well?

Written by Meena Natarajan
Updated over a week ago

Why am I unable to add Tasks for certain Projects in Ally?

Written by Meena Natarajan
Updated over a week ago

How to filter the OKRs by team in the Objective Explorer?

Written by Meena Natarajan
Updated over a week ago

Why do my OKR icons vary in the alignment search window?

Written by Aarushi Arora
Updated over a week ago

How to change the owner of an OKR?

Written by Meena Natarajan
Updated over a week ago

Can I enter my OKRs in languages other than English?

Written by Aarushi Arora
Updated over a week ago

Q: Who would be able to edit/delete a check-in?

Written by Meena Natarajan
Updated over a week ago

Q: What do the colors on the progress bar mean?

Written by Varun Ramakrishnan
Updated over a week ago

Q: Can I send reminders to do check-ins?

Written by Reed David
Updated over a week ago

How can I share a read-only view of OKRs with my colleagues?

Written by Aarushi Arora
Updated over a week ago

Who is responsible for check-ins?

Manual/Automated check-in owners for single/multiple owned OKRs

Written by Soumya Chittigala
Updated over a week ago

Q: Can I edit or delete a check-in?

Written by Reed David
Updated over a week ago

Q: How can I copy one or more Objectives?

Written by Reed David
Updated over a week ago

Q: Can I edit or delete a OKR?

Written by Reed David
Updated over a week ago

Q: I can't find my OKR

Written by Reed David
Updated over a week ago

Q: What is Scoring?

Written by Reed David
Updated over a week ago

Q: How do I export my OKRs?

Written by Reed David
Updated over a week ago

Q: How do I print my OKRs?

Written by Reed David
Updated over a week ago

Q. How do I view only top-level/unaligned objectives in the objective explorer?

Written by Reed David
Updated over a week ago

Q: How is Expected Progress calculated?

Written by Reed David
Updated over a week ago

Account Management

Why am I unable to update the email address on my profile?

Written by Meena Natarajan
Updated over a week ago

How can I update my organisation name?

Written by Aarushi Arora
Updated over a week ago

Q: How do I grant/remove Admin privileges?

Written by Reed David
Updated over a week ago

Q: How do I change the organization owner?

Written by Reed David
Updated over a week ago

Q: How do I create a Team on Ally?

Written by Reed David
Updated over a week ago

Unable to invite user; it says "This account has been suspended"

Written by Meena Natarajan
Updated over a week ago

Q: How do I remove, suspend, or delete a user?

Written by Reed David
Updated over a week ago

Q: How much does Ally cost?

Written by Reed David
Updated over a week ago

Q: How do I delete my Account?

Written by Reed David
Updated over a week ago

Data and Privacy

Q: Are you GDPR compliant?

Written by Reed David
Updated over a week ago

Q: Will users in other organizations be able to see my team’s OKRs?

Written by Reed David
Updated over a week ago

Q: What's the current session validity in Ally?

Written by Meena Natarajan
Updated over a week ago

Q. What happens to my data if I cancel my subscription?

Written by Reed David
Updated over a week ago

Q: What are Ally's Terms of Service

Written by Reed David
Updated over a week ago

Miscellaneous

Q: How to connect an epic in JIRA so that it does not show 0% progress?

Written by Rajat Singh
Updated over a week ago

Q: Why is the Manager change not reflecting in the Performance Review cycle?

Written by Rajat Singh
Updated over a week ago

Q: How to avoid logging into a previous time period in Ally?

Written by Rajat Singh
Updated over a week ago

Q: Why is an Org Admin of my organization, not a Dashboard Owner?

Written by Rajat Singh
Updated over a week ago

Q: Can I add a Due Date for a Task that is later than the end date of the Project?

Written by Rajat Singh
Updated over a week ago

Q: How to manually order the tasks of a Project?

Written by Rajat Singh
Updated over a week ago

Q: How to set who receives the Nudge for multiple-owned OKRs?

Written by Rajat Singh
Updated over a week ago

Notifications for comments

When do I receive notifications for comments?

Written by Aarushi Arora
Updated over a week ago

Why can't I see certain OKRs in my bulk check-in window?

See why some OKRs assigned to you are missing from your bulk check-in window

Written by Aarushi Arora
Updated over a week ago

Where can I find my tasks in Ally?

Written by Meena Natarajan
Updated over a week ago

How to trigger the summary/follower updates emails manually?

Written by Meena Natarajan
Updated over a week ago

OKR progress marked more than 100% while using Google Sheets integration?

Written by Meena Natarajan
Updated over a week ago

What does the diagonal line pattern on the KPI dashboard indicate?

Written by Meena Natarajan
Updated over a week ago

How often is Insights data updated?

Written by Meena Natarajan
Updated over a week ago

Who can update the Key Updates on review dashboards?

Take a look at the permission levels of key updates within the dashboards

Written by Aarushi Arora
Updated over a week ago

Q: Does Ally have a mobile app?

Written by Reed David
Updated over a week ago

Accessing the Ally.io Learning Center

How to log in to the Ally Learning Center at learn.ally.io

Written by Jim Hopkinson
Updated over a week ago

Q: Which browsers does Ally support?

Written by Reed David
Updated over a week ago